SDBA Medicals Ltd
40 Royal Avenue
Worcester Park
Surrey
KT4 7JU

 

email: mhdowns@btinternet.com
telephone: +44 (0) 7802 895853
www.ukoffshoremedicals.co.uk
www.scuba4fun.org.uk

Complaints

Complaints Procedure

We are sorry to hear that you have reason to be dissatisfied with ourr service.
We have a three stage complaints procedure.

 Stage 1

 If you have a complaint about our practice or the medical service that you receive please notify us in the first instance. This may be done by:

·         Telephone on 07802 895853

·         By email to mhdowns@btinternet.com

·         By writing to SDBA Medicals Ltd, 40 Royal Avenue, Worcester Park, Surrey. KT4 7JU

 

We will acknowledge receipt of your complaint within 2 working days and provide you with a full response within 14 days. If we are not able to fully investigate your complaint within 14 days then we will inform you of the reason why we are unable to respond and when we anticipate being able to.

 Stage 2

If you remain dissatisfied with our response you can complain to the Independent Doctors Federation.
To proceed to Stage 2 please put your complaint in writing to;

IDF CEO
The Medical Society of London
Lettsom House
11 Chandos St
Marylebone
London
W1G 9EB

 Stage 3

If you remain dissatisfied you can complain to the Independent Sector Complaints Advisory Service (ISCAS), an independent body.
For further information which may be of assistance to you please visit the ISCAS website - http://www.iscas.org.uk

 

 

SDBA Medicals Ltd
40 Royal Avenue
Worcester Park
Surrey
KT4 7JU

Last updated 1st February 2019